Shipping policy

GEARORB SHIPPING & DELIVERY POLICY

Thank you for choosing GearOrb. We take immense pride in crafting precision mechanical gear, and we ensure that every order is thoroughly inspected, properly calibrated, and securely packaged before leaving our fulfillment facility.

Please review our comprehensive shipping and delivery terms below.

1. ORDER PROCESSING & PRE-SHIPMENT CALIBRATION
All GearOrb slingshots and accessories undergo a 5-point mechanical inspection prior to packaging:
- CNC aluminum frame and surface finish verification
- Magazine spring tension and quick-feed channel alignment
- Magnetic pouch pull-test and band clamp tightness
- Complete accessory audit (hex keys, spare screws, steel ammo)

Processing Time:
Standard orders are processed, packaged in shockproof EVA foam, and dispatched to our international freight partners within 1 to 2 business days (Monday through Friday, excluding statutory holidays). 
Once your package is scanned by the carrier, an automated confirmation email containing your official tracking number will be sent to the email address used at checkout.

2. ESTIMATED DELIVERY TIMELINES & DESTINATIONS
We ship globally using dedicated international air express lines paired with local national carriers (e.g., USPS, FedEx, Canada Post, Royal Mail, DHL Paket) for the final delivery handover.

Estimated Delivery Windows (Excluding Order Processing Time):
- United States: 7 – 12 Business Days (USPS / FedEx)
- United Kingdom & Germany: 6 – 10 Business Days (Royal Mail / DHL Paket)
- Canada: 8 – 14 Business Days (Canada Post)
- Western & Northern Europe: 8 – 14 Business Days (National Postal Carriers)
- Australia & New Zealand: 9 – 15 Business Days (Australia Post)
- Rest of the World: 12 – 20 Business Days (International Registered Air Mail)

Please note that transit times are estimates and may occasionally be influenced by severe weather, peak holiday delivery volumes, or customs inspection delays.

3. TRACKING YOUR ORDER
Once your order has shipped, you will receive an airway tracking number.
You can monitor tracking updates directly via the tracking link provided in your shipping confirmation email.
If you need personal 1-on-1 assistance with your shipment status, you may contact our dedicated fulfillment desk directly at yang@gearorb.com with your order number.

4. SHIPPING ADDRESS ACCURACY & MODIFICATIONS
Please double-check your shipping address and recipient name carefully before submitting your order.
- Address Changes: If you notice an error in your address, email us immediately at yang@gearorb.com within 12 hours of placing your order. Once an order is handed over to the international air carrier, destination changes can no longer be processed.
- Undeliverable / Returned Packages: If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, or if the package is refused upon delivery, any reshipping fees or return freight costs will be the responsibility of the purchaser.

5. CUSTOMS, DUTIES & IMPORT TAXES
GearOrb complies strictly with international commercial and postal export classifications for recreational sports gear.
- In most major destination countries (including the US and EU), personal retail shipments fall safely within standard duty-free de minimis thresholds.
- If your local customs authority imposes import tariffs, value-added taxes (VAT), or customs clearance processing fees upon entry into your country, these charges are determined by local law and are the sole responsibility of the recipient.

6. LOST, DAMAGED, OR STOLEN SHIPMENTS GUARANTEE
We stand behind our deliveries with comprehensive fulfillment protection:
- Damaged Upon Delivery: If your package arrives crushed or the mechanical components appear damaged in transit, please take clear photographs of the outer packaging, shipping label, and the affected gear, and email us at yang@gearorb.com within 48 hours of delivery. We will issue a free expedited replacement or replacement parts immediately.
- Lost Packages: If your carrier tracking has not shown any scan movement for more than 20 consecutive business days, our logistics team will initiate an official carrier trace. If confirmed lost, we will promptly dispatch a brand-new replacement at no charge to you or issue a full refund.
- Delivered but Missing: If your tracking shows "Delivered" but you cannot locate the package, please check with household members, neighbors, and your local carrier annex first. If it remains missing, contact us at yang@gearorb.com, and we will assist you in opening a formal carrier investigation.

7. CONTACT US
For any questions regarding fulfillment schedules, waybill status, or shipping inquiries, please reach out to our logistics team:
Email: yang@gearorb.com
Response Window: Within 24 business hours (Monday – Friday)