Refund policy

GEARORB RETURN & REFUND POLICY

At GearOrb, we are committed to engineering precision mechanical hardware that meets rigorous standards of craftsmanship. We want you to be completely confident in your purchase. If you are not satisfied with your order, our return framework provides a clear and transparent process.

1. 30-DAY RETURN POLICY
You have 30 calendar days from the date your package is delivered to request a return.

To be eligible for a return:
- The slingshot frame and all mechanical components must be in original, unmarred condition with no signs of unauthorized disassembly, filing, grinding, or structural modifications.
- All included accessories—including ammo magazines, band sets, hex adjustment keys, spare hardware screws, and tactical carrying pouches—must be returned inside the original custom protective foam box.
- Proof of purchase (your GearOrb order number and receipt) must be provided.

2. CONSUMABLES & NON-RETURNABLE ITEMS
High-performance flat bands, tubular elastic sets, and steel ball ammunition are high-tension consumable items subject to natural friction and mechanical fatigue:
- Bands that have suffered natural wear or breakage through shooting sessions cannot be returned or refunded once used.
- If bands or accessories arrive dried, torn, or defective upon initial unboxing, please notify us within 48 hours of delivery for an immediate free replacement under our Dead on Arrival (DOA) guarantee.

3. TRANSIT DAMAGES & FACTORY DEFECTS
Please inspect your shipment immediately upon arrival. If an item is defective, damaged during transit, or if you receive the wrong product:
- Contact us at yang@gearorb.com within 48 hours of receipt.
- Provide your order number along with clear photographs or a short video demonstrating the defect or transit damage.
- Upon inspection, GearOrb will provide an expedited replacement part or dispatch a brand-new unit at zero additional cost to you.

4. STEP-BY-STEP RETURN PROCESS (RMA)
Do not return any package to the sender address without prior written authorization. Unsolicited returns cannot be tracked or credited.

- Step 1: Submit a Request
  Send an email to yang@gearorb.com with your order number, reason for return, and photographs verifying the item's condition.
- Step 2: Receive RMA & Return Address
  Our support desk will evaluate your request within 24 business hours and provide you with a Return Merchandise Authorization (RMA) number along with designated return warehouse instructions.
- Step 3: Securely Pack & Dispatch
  Repack the gear into its original shockproof packaging and ship it back using a trackable courier service. Email us the return tracking number.
- Step 4: Quality Inspection & Refund
  Once your return arrives and passes physical mechanical inspection (typically within 2 business days of receipt), we will process your refund.

5. RETURN SHIPPING FEES
- Defective / Damaged / Mis-shipped Items: GearOrb covers 100% of return shipping costs or issues a prepaid return label.
- Discretionary Returns (Buyer's Remorse / Change of Mind): The customer is responsible for covering return shipping fees via a trackable carrier. Original delivery shipping costs are non-refundable.

6. REFUNDS
Refunds are automatically issued to your original payment method (Credit Card, PayPal, etc.). Please note that depending on your financial institution or card issuer, it typically takes 3 to 5 business days for the transaction to reflect in your account balance after processing.

7. CONTACT US
For any inquiries regarding returns, cancellations, or exchanges, please contact our support desk directly:
Email: yang@gearorb.com
Operating Hours: Monday – Friday (Responses within 24 business hours)